Refund policy

**1. Returns and Exchanges:**
- We accept returns and exchanges within 30 days of the purchase date.
- Items must be unused, in the same condition as received, and in their original packaging.

**2. How to Initiate a Return:**
- Contact our customer service team at randomaselle@gmail.com to initiate the return process.
- Provide your order number and a brief explanation for the return.

**3. Return Shipping:**
- Customers are responsible for return shipping costs unless the item received is defective or damaged.
- We recommend using a trackable shipping service for returns.

**4. Refund Process:**
- Refunds will be processed within 10 business days of receiving the returned item.
- Refunds will be issued to the original payment method.

**5. Exclusions:**
- Personalized or custom-made items are not eligible for returns.
- Final sale items are non-refundable.

**6. Defective or Damaged Items:**
- If you receive a defective or damaged item, please contact us immediately for assistance.

**7. Exchange Policy:**
- Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

**8. Restocking Fee:**
- A restocking fee of 15% may apply to certain returns. This will be communicated during the return initiation process.

**9. Changes to This Policy:**
- We reserve the right to modify our return policy at any time. Changes will be effective upon posting to our website.

**10. Contact Information:**
- For any questions regarding our return policy, please contact us at randomaselle@gmail.com

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